Refund & Cancellation Policy

Last updated: 3 November 2026

We want you to love what you order. If something isn’t right, here is how we can help.

Cancelling an order

• You can cancel your order before it is shipped by contacting us with your order number.
• For prepaid orders cancelled before shipping, the full amount is refunded to your original payment method.
• Orders cannot be cancelled once they have been shipped.

Damaged, defective or wrong items

If you receive a damaged or defective item, the wrong product or the wrong size, please tell us within 24 hours of delivery:

1. Go to My Orders and choose Report a problem on the delivered order, or contact us with your order number.
2. Share clear photos of the product, its tags and the packaging.
3. Our team will review your request and arrange a replacement or a refund.

Please keep the product unused and unwashed with its original tags and packaging until your request is resolved.

What we cannot accept

• Requests made after 24 hours of delivery.
• Products that have been used, washed, altered or damaged after delivery, or are missing their tags.
• Returns because you changed your mind, once an order has been delivered and accepted.
• Innerwear, nightwear and products sold as final sale, for hygiene reasons, unless they arrive damaged or incorrect.

Refunds

• Approved refunds for prepaid orders go back to the original payment method within 5–7 working days, depending on your bank.
• For Cash on Delivery orders, refunds are made by bank transfer or UPI to the account you share with us.
• Shipping charges, if any, are refunded only when the problem was caused by us (damaged, defective or wrong item).